tkbet Privacy Policy

tkbet ("we", "us", "our") is committed to protecting the privacy and personal data of all players who access or use the tkbet.bar platform. This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect information about you when you visit our website, register an account, make deposits or withdrawals, participate in promotions, or contact our support team. By using the tkbet platform, you acknowledge that you have read and understood this Policy and consent to the data practices described within it.

This Policy applies to all users of tkbet regardless of where they are located in Bangladesh, whether Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh. If you do not agree with the practices described in this Policy, please do not use the tkbet platform. Questions about this Policy may be directed to our support team via live chat or at [email protected].

tkbet collects personal data in several ways: directly from you when you register or interact with the platform, automatically through technical systems as you use the site, and from third-party payment providers and identity verification partners where required for KYC compliance. The categories of personal data we may collect include:

tkbet uses your personal data only for purposes that are necessary and proportionate to delivering a secure, legal, and fair online gaming service to players in Bangladesh. Specifically, we use your data to:

• Create, verify, and maintain your player account, including identity verification through KYC processes.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladesh payment methods.
• Provide customer support, respond to inquiries, and resolve disputes.
• Detect, prevent, and investigate fraud, money laundering, bonus abuse, and other violations of our Terms and Conditions.
• Comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements and any lawful requests from regulatory or law enforcement authorities.
• Send you service communications, account notifications, promotional offers, and responsible gaming reminders where you have consented to receive them.

tkbet does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Your data is used solely in connection with the operation of the tkbet platform and the legitimate purposes outlined in this Policy.

tkbet processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity — processing required to create and manage your account, process payments, and deliver the services you have requested.
• Legal obligation — processing required to comply with applicable laws, including KYC identity verification, AML obligations, and lawful regulatory requests.
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming enforcement, and internal analytics to improve the tkbet service.
• Consent — processing for optional communications such as promotional emails and SMS notifications, where you have expressly opted in. You may withdraw this consent at any time via your account settings.

tkbet does not disclose your personal data to third parties except in the following circumstances:

• Service providers and technology partners — including payment processors (bKash, Nagad, Rocket, Upay, and card networks), KYC verification services, game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), cloud infrastructure providers, and customer support platform vendors. These partners access your data solely to perform services on tkbet's behalf and are bound by confidentiality obligations.
• Legal and regulatory authorities — where tkbet is required by applicable law, court order, or legitimate regulatory authority to disclose personal data. tkbet will disclose only the minimum data required to satisfy the lawful request.
• Fraud and security investigation partners — where disclosure is necessary to prevent, detect, or act on suspected fraud, money laundering, or security threats affecting the platform or other players.
• Business transfers — in the event of a merger, acquisition, or sale of all or part of tkbet's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the new data controller's identity.

In all cases where tkbet shares your data with a third party, we take reasonable steps to ensure that the recipient maintains adequate data protection standards consistent with this Policy.

tkbet takes the security of your personal data seriously. We implement a combination of technical, organisational, and procedural safeguards designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. While no digital platform can guarantee absolute security, tkbet applies industry-standard protections proportionate to the sensitivity of the data involved.

In the event of a data breach that is likely to result in a risk to your rights or interests, tkbet will take immediate steps to contain the breach and notify affected players as required by applicable data protection obligations.

tkbet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, tax, or accounting obligations. For active account holders, your data is retained for the duration of your account relationship with tkbet plus any mandatory retention period required by applicable law.

If you close your tkbet account, we will retain certain records for the period required by applicable Bangladesh law and anti-money laundering regulations. Typically this is a minimum of five years from the date of account closure. After the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be associated with you individually.

As a user of the tkbet platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat or at [email protected]. We will respond to all legitimate requests within a reasonable timeframe.

Please note that some requests may not be capable of being fully satisfied where compliance would conflict with a legal or regulatory obligation that tkbet is required to fulfil. In such cases, we will explain the limitation clearly and indicate what partial assistance is possible.

tkbet uses cookies — small text files placed on your device by our web server — to make the platform function correctly and to understand how players interact with it. Cookies help us keep you logged in between sessions, remember your language and responsible gaming settings, prevent duplicate account detection bypasses, and compile anonymous aggregate traffic statistics that help us improve the platform.

We use three categories of cookies: (1) Strictly necessary cookies, which are required for the platform to function and cannot be disabled; (2) Functional cookies, which remember your preferences and settings; and (3) Analytics cookies, which collect anonymous data about how players use the site. You can manage non-essential cookies through your browser settings. Disabling strictly necessary cookies will affect platform functionality. Disabling analytics cookies will not affect your ability to use tkbet but will prevent us from seeing anonymous usage statistics.

The tkbet platform integrates with third-party services to deliver its full range of features. These include game content providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi; payment processing services including bKash, Nagad, Rocket, Upay, Visa, and Mastercard; and KYC identity verification technology partners. When you interact with these integrated services — for example, by playing a game provided by Evolution Gaming or completing a bKash payment — those service providers may process certain technical data about your session in accordance with their own privacy policies.

tkbet is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with through the tkbet platform. tkbet selects third-party partners carefully and requires them to process your data only as necessary to deliver the services for which they have been engaged, and in a manner consistent with applicable data protection standards.

tkbet is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Our registration process includes age verification steps, and we conduct additional KYC checks to confirm that all account holders meet the minimum age requirement. If we discover that personal data has been collected from a person under the age of 21, we will immediately close the relevant account, void any associated balances, and securely delete that individual's personal data from our systems. If you believe a person under 21 has registered on the tkbet platform, please notify us immediately via [email protected].

tkbet reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last updated" date at the top of the page and, where appropriate, notify active account holders via email or an on-platform notification. We encourage you to review this page periodically to stay informed about how we protect your personal data.

Your continued use of the tkbet platform following any amendment to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the amended Policy, you must stop using the platform and may request the withdrawal of any available account balance in accordance with the standard withdrawal process.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tkbet processes your personal data, please contact our support team via live chat, available 24 hours a day, 7 days a week. You may also reach us in writing at [email protected]. Please note that this email address is provided as plain text for written correspondence only and is not a clickable link. We aim to respond to all privacy-related enquiries within five business days.